TESCO AND VERIZON

THE CUSTOMER

LUXOTTICA

UK AND EASTERN EUROPE

THE LOCATION

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NETWORK UPGRADE

THE SERVICE

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THE CHALLENGE

  • An Italian eyewear conglomerate, and the world’s largest company in the eyewear industry, required a fully managed service and upgrade to their retail sites which would allow them to move to EPOS.
  • The solution needed to cover 80,000 employees and 9,100 retail sites in a variety of formats.

NSC’S SOLUTION

We provided:

  • Global client Wi-Fi capability
  • Support for critical product launches, major sales periods, and changes to the estate
  • Full wrap around openings – including complex airside and landslide, medical sites, and large cornerstone locations.
  • 75% reduction in store downtime over the first year
  • 16,000 assets serviced, with no business disruption across a variety of complex locations
  • Reduced store recovery from 1 day to hours
  • 2,956 devices installed, configured, tested, and verified
  • 100% success, with every POS terminal operational
  • Ensured ongoing communication through single-source repair provider

RESULTS

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THE NSC ‘EXTRA FACTOR’

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Skilled teams delivering at scale

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Storing, staging and shipping

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Over 3400 sites

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Quality service

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Rapid deployment at scale