We are professional
problem solvers

Big problems, small problems. Everyday problems, unique problems. In the office problems, other side of the world problems.

We can handle whatever IT challenges you throw at us, because we’re experts in IT networks, logistics, infrastructure and service delivery.

We’re a team of thousands, speaking 21 different languages, across all continents.

We’re the right people, in the right place, at the right time.

OUR PEOPLE

IT’S IN OUR DNA

All our people have a drive to solve problems; an ambition to make clients happy and a determination to succeed where others have failed.

We’ll be anywhere you need us to be, fast, and we’ll always get the job done.

Meet our senior team

Yaseen Khan

Yaseen Khan

Chief Executive Officer

Yaseen founded NSC in 1997 based on one simple principle: big companies need someone they can trust to manage their global IT, so they don’t have to. Someone who’s not afraid to roll up their sleeves and get stuck in to deliver a real commercial advantage.

Now overseeing the business in his role as CEO, Yaseen ensures everything about us embodies his expert, agile and entrepreneurial spirit.

Sascha Groeger

Sascha Groeger

Chief Commercial Officer

After graduating from European Business School, Sascha entered Corporate Finance where he successfully led several technology companies to IPO.

Having spent the last 15 years in senior IT Management positions, Sascha now leads our sales operations, marketing and business strategy from across the pond in the US.

Anthony Robinson

Anthony Robinson

Senior VP, Operations, North America

Anthony performs a critical leadership role in our customer engagements, having the primary responsibility of driving client management, service, and overall client satisfaction across field engineering and CSD work for North America.

Anthony, based in Mason, Ohio joined us in August 2014 with over 15 years of operational and managed services experience including logistics operations and third-party vendor management. Prior to his move to the service management field, he worked as an Account and Payroll manager for Clear Channel Communications for over 200 radio and television stations.

Robert Gutt

Robert Gutt

Senior VP, Global Customer Experience and Technologies

Robert is accountable for NSC’s service offerings and ensuring the technology solutions we deploy to our clients are world class. He is responsible for leadership of the technical delivery of ongoing, complex, multiyear transformational projects for NSC’s key clients.

Robert, based in New York, joined us nine years ago and has been leading a team of senior engineers delivering complex projects for our strategic clients. Robert has over 25 years’ experience as a customer facing network infrastructure engineer.

Rob Pursell

Rob Pursell

Global CFO

Having qualified with PwC as a chartered accountant in 1999, Rob left practice and has spentthe last 20 years working in the finance functions of technology and retail businesses. He has significant international experience, primarily in EMEA and Asia, as well as experience in transforming finance functions to help drive business performance through analysis, commercial awareness and data management.

Greg Shuler

Greg Shuler

SVP, People and Culture

Greg leads NSC’s HR & Recruitment globally and is responsible for Area Resource Managers in GFES in North America. Before joining NSC, Greg was an Executive Committee member of the UAE Exchange Group based in Abu Dhabi. Serving as the worldwide Chief People Officer, Greg was responsible for looking after 9000 people. Previously he has held senior HR and Talent positions in J. Walter Thompson, Mirum, SapientNitro, and Xchanging, focusing on their technology and digital workforce through periods of change and growth. Greg has an outsourcing and M&A background as well and is a big believer of HR transformation unlocking the value in businesses.

Greg holds an MBA from Newcastle University Business School in the UK, a Bachelor of Science in Communications and a Bachelor of Business Administration, both from Ohio University in the US.

Alexander Hooper

Alexander Hooper

Deputy Group CFO

Prior to joining NSC, Alex served as a founding partner in a financial and management accounting practice. Having gained a wide range of skills in managing finance, Alex has bought his expertise to NSC. Alex’s role as Deputy Group CFO makes him responsible for the safeguarding and optimising of group cash, as well as the arrangement of all group borrowing and banking relationships management. His resilience in the face of any challenge makes himan invaluable individual to NSC.

Paul Russell

Paul Russell

VP Global Client Service Delivery (GCSD)

Having spent 22 years with the British Military and 4 years as a contractor employed in Program, Project and Change management on global projects, Paul joined NSC in 2014. Originally serving as a program manager for NSC at Telefonica, and then as Head of Operations for a subset of Global Client Service Delivery, Paul is now the VP of GCSD. Paul supplies client facing resources to meet customer needs, as well as bespoke customer supporting end user service desks globally so that our clients receive the best service available.

Suzanne Pfersdorf

Commercial Business Unit Controller - Germany & North America

Having graduated with a master’s degree in finance, Susanne spent 10 years working as a successful Financial Analyst and Controller in fields spanning the aerospace and travel industries. Susanne now provides financial and commercial guidance to our leadership teams in Germany and North America, evaluating new opportunities and assisting our accounting team. Being a natural problem solver, Susanne ensures accurate financial results through in-depth analysis and reporting.

Kathrin Feucht

Senior Account Director- Germany

Having worked previously as a successful Account Director, Kathrin brought her expertise in customer communication to NSC. Kathrin ensuresour clients always receive the highest quality service and works to create effective solutions and offers for any proposals or requests that come her way. With her excellent skills in relationship building, she ensures our clients’ needs are always met and their expectations exceeded with every challenge that may transpire.

Ema Bien-Aimé

Learning Business Partner - United Kingdom

Previously working as a Talent Manager where she was responsible for the talent and engagement of 5000 employees globally, Ema now leads our NSC Academy and is the backbone of our learning and training ecosystem.By recognising the potential of our people and developing their skills, she enables our teams to deliver the maximum quality service to our clients. Ema speaks six languages which allows her to effectively communicate learning strategies across NSC globally. This, combined with her passion and creativity, allows for innovative training programmes that provide the best results for our employees.

Christine Favuzzo

Service Delivery Manager - North America

After completing a bachelor’s degree in Human Resource Management, Tina spent 30 years cultivating her knowledge and experience in the technology industry before moving to a desktop support group management role. Now Tina manages personnel and performance at NSC,ensuring we meet all contract expectations and provide an exceptional quality of service to our clients. Tina’s resilience in the face of adversity
allows her to overcome any issues that may arise, guaranteeing our clients’ requirements are always met to the highest standard.

Our story

1997

NSC was founded by Yaseen with a vision to disrupt the IT services industry.

1997

He believed large companies needed a partner they could trust to manage their global IT and deliver real commercial advantage. One that’s not afraid to roll up their sleeves and over-deliver.

1998

We begin servicing our first major clients in PWC and Arthur Andersen.

1999

We are made a Cisco Gold Partner due to our outstanding client service record.

2003

We win Accenture (good news for everyone except the people at Lloyds Bank who are upset we no longer use our overdraft).

2007

We become Cisco’s first ever Enhanced Partner.

2007

AT&T honours us for Outstanding Performance in Creative Cost Management Solutions.

2012

Another Outstanding Performance honour from AT&T. 1 of 5 chosen from 5,000 suppliers. We must be doing something right.

2014

As our clients’ needs grow internationally, our ability to serve globally grows with them. Our US team grows to more than 1,000 people.

2016

We have thousands of people, working all over the world. Wherever our clients need us, we’re there.

Key facts

WE REACH GREATER HEIGHTS WITH VALUES TO STAND ON

We put our clients first

We’re determined

We work with a small number of world-class enterprises so we can provide the highest quality of service to each of them. We’re not afraid to roll up our sleeves and we don’t give up if it gets difficult. We always, always find a way to solve their challenges.

We over-deliver

We exceed targets and expectations whenever possible, because your success is our success.

We look for added value

We look for added value in everything. We’re proactive and we’re not afraid to challenge the status quo. Whatever it is, if we can make your life easier, consider it done.

We value our people

Yaseen Khan, our CEO, founded NSC with the aim of providing world-class customer service to a small number of global companies.

Today we have thousands of people who share that philosophy, with the drive to solve problems, get things done and make our clients happy.

And we know that happy people are effective people – so we train and treat our teams well, we incentivise and we make sure every one of our global offices is a great place to work.

We support a range of charities

As part of our goal to always do more and always go further, we try to do our bit with a number of different charities to help those who are really in need.

HOUSES TO HOMES

So far we’ve built four homes in Guatemala and provided the families with water filters and groceries for a whole year.

We also set up a 7th grade in the local school – providing additional teachers and helping the children extend their educations.

LEUKEMIA & LYMPHOMA SOCIETY (LLS)

With our support the LLS was able to develop an innovative new chemotherapy drug for patients with Acute Myeloid Leukemia – one of the most difficult to treat blood cancers.

Shown to have an efficacy rate close to 3 times that of similar treatments, this drug could really help save lives.

THE PRINCE’S TRUST

Last year, we helped advise several young entrepreneurs and awarded seed funding to their promising start-ups.

Five of our team also raised donations by taking part in the Palace to Palace cycle ride – and so far we’ve helped educate 20 young people about starting and running their own businesses.

THE OPEN UNIVERSITY OPENLEARN

We believe in supporting the next generation of business talent in a way that opens up opportunities to everyone. This is why we support the Open University’s OpenLearn who address the skills gap through open, online learning.

NSC is supporting the development of OpenLearn in order to reach new audiences through new course content, develop mobile delivery to hard-to-reach audiences globally and creating social media communities to support learning.