Improve uptime and cut costs with Field-Services-as-a-Service (FSaaS)
For your business to thrive, you need to deliver excellent experiences. Outages frustrate customers as well as causing financial losses. If you’re not available when customers need you most, it could permanently damage your reputation.
But with the increasing complexity and distribution of technology, it’s hard to recover quickly when systems fail. Technical skills may be scarce or costly, and having staff technicians on standby is expensive.
With our Field-Services-as-a-Service offering, we enable you to cost-effectively increase uptime and cut your time to recovery. You benefit from cloud-like economies by taking advantage of shared resources and consumption-based pricing.
$USD 12bn
Estimated global market value by 2030 Field Service Management Market Size & Share Report 2030
100K +
Total number of Interventions a year, covering Devices and Infrastructure
What is Field-Services-as-a-Service (FSaaS)?
Field-Services-as-a-Service gives you flexible access to technicians, spare parts, and support services to remediate faults faster. Under a single contract, we provide a range of cost- and time-optimised break-fix options. These include support desks, on-site technicians, delivery of spare parts for installing yourself, and technician site visits.
Technologies covered include your workplace and mobile devices, your core network and accessibility solutions and your mission- critical equipment in your premises or data centres. We cover your global activities, delivering service in any location where you need it.
Discover the benefits of Field-Services-as-a-Service (FSaaS)
- Improve uptime, thanks to recovery options that are optimised to restore service quickly and cost-effectively.
- Cut the complexity of maintaining and repairing a diverse estate of technologies, across a wide geographic area.
- Avoid the cost and headache of recruiting technical expertise by using our shared resources.
- Achieve a single management layer for all your field services, using our Service Aggregation model.
Why Choose NSC Global for FSaaS?
Visionary partner
We foresee a world where everything is connected and infused with real-time intelligence. As your business evolves towards it, our services adapt to support you.
Applied AI
Our AI solution Chloe provides an immediate response to tickets, streamlines service desk tasks, and orchestrates engineering operations, accelerating your time to recovery. We are committed to using AI to solve real business problems.
Talented technicians
We have a pool of 44,300 technicians in more than 100 countries. Of those, more than 1,300 are directly employed by us, and 7,000 are active technicians we have worked with in the last 12 months.
Clear communications
We ensure you always know the latest status. We use Smarteam to manage collaboration and real-time updates, and eBonding to integrate with your systems so we can update them in real time.
Capabilities
Global Product
- OEM Partnership & Alliance
- International Delivery
- Spare Parts Provisioning
Transformational Services
- Transition Management
- Configuration, Installation
- Site Survey, Asset Management
