Paul highlights the need for collaboration across the industry to overcome these challenges and unlock the full potential of private 5G.

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Paul Warburton

Chief Digital and Marketing Officer

Bespoke SmartTeam™ App designed for better customer experience with real time insights

London – NSC Global, the world’s largest independently owned IT services company, has launched a bespoke Field Services App designed specifically for field engineers to provide customers with a single point of contact, improved transparency and a better quality of service.

Available to customers on Android, iPhone and Web, the SmartTeam™ App uses Geo-location to track the arrival and status of their field engineer, delivering advanced and transparent communication with progress updates for all stakeholders.

NSC Global’s SmartTeam™ App helps field engineers and customers make the most of their time, collaborate together – to deliver projects more successfully. 

“Similar to Uber, or a parcel tracking interface, the SmartTeam™ App will provide our customers and our highly skilled, certified engineers with a centralised tool – for real-time, status updates and communication,” said Robert Gutt, Global Customer Experience and Technologies, NSC Global.

“We developed SmartTeam™ App with everyone in mind – our customers, our field engineers and our Activity Assurance team. The app will simultaneously support our Activity Assurance team, who are responsible for tracking and helping our engineers during engagements, while allowing both the field engineers and our customers complete transparency of location and status – wherever they are – anytime, anywhere.”

The SmartTeam™ App is uniquely designed to transform IT service delivery from a slow, manual process into one driven by real time information – delivering faster and improved outcomes.

Among the key benefits of the solution are:

• Information on equipment required, location and journey times – all in one place

Streamlining vendor relationships

• Increased efficiency, transparency and customer experience – reduced calls and communications with automatic updates
• Accelerated deployment times at significant cost savings for the customer
• Productive and empowered workforce who are both connected and accountable

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Zara Lintin

Zara.l@motiveagency.com

+44 7545 219 992

Zara Lintin

NSC Global further bolsters its product portfolio with launch of Next Day WAN

London – NSC Global, the world’s largest independently owned IT services company, is continuing to expand its managed technology solutions with the launch of Next Day WAN, a cloud managed cellular WAN service – designed to allow businesses to get up and running fast.

Using 5G or 4G LTE, Next Day WAN provides high speed broadband internet, enabling businesses to have secure network in less than 24 hours.

“Due to the huge shift in workplace environments in the last year, many businesses are now looking to equip teams in remote or temporary locations – while also ensuring secure access to a private or corporate network. In the past this has been a challenge for businesses due to long lead times for landline WAN/broadband circuit installations from last mile carriers.

“By allowing customers to scale their network up or down, businesses can tailor Next Day WAN to meet their specific business needs. Available globally, Next Day WAN can be tailored for any size business, in any location for any business need, making it is a great addition to our complete portfolio of managed technology solutions,” said NSC’s Chief Commercial Officer, Sascha Groeger.

Next Day WAN is suitable for both temporary and permanent cases, including smaller locations with a lower bandwidth demand – such as retail sites, removing the need to work around a rigid timeline and infrastructure for circuit installations, giving organisations flexible, secure WAN solutions at a low cost.

Using reliable enterprise-grade connections, customers can confidently maintain secure access to their back-end systems – keeping corporate data protected. Spare devices and SIMs are staged and set up at NSC Global’s logistics hubs so that they can be deployed, shipped out and turned up at speed.

The announcement follows the earlier expansion of NSC Global’s portfolio of edge technology products and services including Anytime, Anywhere, YouCPE^TM and Cableless Enterprise.

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Zara Lintin

+44 7545 219 992

Zara Lintin

London – According to new research commissioned by NSC and conducted by YouGov, “as-a-Service” is the single most important solution driving digital transformation.

However, “it feels when reading industry content that offering product as-a-Service is something vendors have dreamt up recently,” said Alex Tatham, Global Head of Clients and Marketing, NSC, “but the reality is providing technology as a service is what Managed Workplace Service Providers (MWSPs) have been doing for years. And it’s more important than ever according to our research.”

The demand for access to new technology and faster deployment are all driving “as-a-Service” consumption. Alex went on to say, “cloud is turning everything into as-a-Service as a greater focus is being placed on what infrastructure can deliver, rather than infrastructure ownership. Increasingly we see our clients looking for operating expenditure (Opex) solutions supported by related transformation and maintenance services. They frequently don’t want a large capital outlay nor the resource in-house to manage on-premise.”

While the move to cloud-based software and services to streamline business and technology requirements is evident – half of the businesses surveyed view legacy technology as a barrier to successfully implementing a digital transformation strategy. Consequently, Service Desk support (64%) and Hardware Break/Fix services (76%), were seen by execs as key when selecting a MWSPs.

“With supply chain constraints and significant product shortages, legacy technology support will continue to be a huge part of NSC’s business. We are well positioned to bridge the current gap with a team of expert networking global engineers and a large pool of hardware – so as requirements of a project change, our customers can get the hardware and skills needed immediately. We have multiple logistics hubs across the world, 268 forward stock locations holding millions of spares and equipment to be delivered as a service,” added Alex.

The ongoing drive to improve operating business models and integrate digital technology into all areas of a business, presents a significant opportunity for MWSPs. However, there is still a need for MWSPs to provide ongoing support for legacy technology.

To read the full report please click here.

About the survey:

Of the 263 executives responding to the survey, a broad range of sectors were covered with 10% from Manufacturing; 41%, IT & Telecoms; 12%, retail; 4%, construction; 12%, Medical health; 7% Transport & Distribution; 12%, Education; 2% other. Just under thirty percent were top-level execs, 12% c-suite (CEO/MD/CIO/CTO), 6.5% head of IT and 9% IT directors.

About NSC

NSC is the recognised preeminent supplier of global IT commodities services. Partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, it operates in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Zara Lintin

Zara.l@motiveagency.com

+44 7545 219 992

Jamie Rose

Cloud Solutions Lead

YouCPE to bring new levels of innovation, security and flexibility for businesses

Aiming to offer support to companies that plan to take advantage of the benefits of digital transformation and cloud-based services, NSC Global, the world’s largest independently owned IT services company, has launched YouCPE^TM.

The UK headquartered IT solutions provider believes that YouCPE^TM will offer a new level of user experience through inherent advantages such as enhanced security, automation and simplified management.

Traditional uCPE (Universal Customer Premise Equipment) promised huge transformational change in Enterprise Networking by removing the need to buy, install, operate and maintain racks full of specialised, single-purpose network devices and replacing it all with a single physical appliance, running multiple virtualised services. 

However, while Enterprise adoption of uCPE is predicted to triple year-on-year, many of the uCPE solutions currently on the market don’t deliver fully on these promises, and instead act as a vehicle to introduce pre-defined managed services, rather than a platform to cater for businesses’ needs – ultimately preventing businesses realise all of the transformational benefits that are possible with uCPE. 

Unlike other uCPE solutions, YouCPE^TMhas been designed specifically to break vendor lock-in, allowing businesses to shape the solution to fit its unique needs, giving unmatched choice and flexibility, enhanced security, enabling innovation and future-proofing the Enterprise Network.

“NSC Global recognises our customers want choice when it comes to deploying technology to achieve their goals. We are providing not only choice, but removing the complexity from their global network service deployments and delivering a greater user experience,” said Sascha Groeger, Chief Commercial Officer, NSC Global.  “The range of associated applications for each vertical industry – from construction to transport, to financial services and marketing – is vast. Businesses need a platform for on-premises workloads that can deliver the required level of flexibility and customisation. NSC Global has developed YouCPE^TM to offer our customers greater choice, security, resilience, service and agility to help customers with their digital transformations.”

Key benefits of YouCPE^TM: 

• YouCPE^TM platform is carrier and location agnostic so you have a single, consistent platform – globally.
• YouCPE^TM works with any WAN carrier or internet service so you choose the most cost-effective carrier for your sites
• YouCPE^TM works with any WAN carrier or internet service so you can change carrier without the disruption of changing your uCPE platform
• YouCPE^TM includes full hardware performance and features from day one so you don’t have additional costs
• YouCPE^TM is optimised so you have more hardware resources to run and power your VNFs
• YouCPE^TM gives unlimited VNF choice and configuration so you choose the VNFs to fit your business needs
• YouCPE^TM supports multiple license purchase options so you choose the procurement approach that works for you
• YouCPE^TM offers multiple service model options so you choose the model that meets your requirements

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Zara Lintin

Zara.l@motiveagency.com

+44 7545 219 992

Zara Lintin

Making working from anywhere a reality with next generation Wi-Fi

London – NSC Global, the world’s largest independently owned IT services company, has launched Cableless Enterprise© to support the new hybrid workforce with secure and seamless connectivity.

Using Wi-Fi 6 and SD-WAN technology, NSC Global’s Cableless Enterprise leverages OFDMA (orthogonal frequency division multiple access) and WPA3, a new security protocol, to provide a secure and scalable end-to-end networking solution with the reliability of a cabled network – even when adding dozens of additional Wi-Fi devices on a single network.

“The need for an effective and secure digital workplace will play a critical role in helping futureproof businesses and respond to new challenges,” said Yaseen Khan, Chief Executive Officer, NSC Global.

“This new way of working will rely on innovative ways to communicate, collaborate and streamline work across all devices to maintain business continuity. We’re empowering our customers to build more flexibility into their work days as we head into a hybrid workplace model regardless of location.”

The announcement follows the earlier expansion of NSC Global’s portfolio of integrated Managed Workplace Service (MWS) offerings with Anytime, Anywhere, that helps increase business productivity by enabling equal collaboration through a secure digital workplace – regardless of location. 

NSC Global’s Cableless Enterprise will further enable businesses to:

• Improve network performance – Wi-Fi 6 delivers speeds of up to 250% faster than Wi-Fi 5 providing greatly enhanced performancewith the reliability of a cabled network
• Accelerate wireless adoption – Combining Wi-Fi 6 with SD-WAN technology securely extends the ‘workplace’ experience into all conceivable remote working environments
• Intelligent Power Monitoring – Target Wake Time (TWT) allows battery-powered IoT devices and sensors to manage their radio power more efficiently – extending battery life and reducing spectral congestion in areas with a high density of devices
• Enhance user experience and connectivity – Intelligent power monitoring means extended battery life and reduced spectral congestion in areas with a high density of devices
• Rapidly scale on demand – Industry-leading technology with a standardised design allows for highly efficient network deployment and seamless expansion while OFDMA technology supports dozens of simultaneous high-bandwidth connections allowing each user access to the bandwidth they need, when they need it
• Reduce costs – Using wireless technologies there’s no need to upgrade and manage a LAN network infrastructure

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Zara Lintin

Zara.l@motiveagency.com

+44 7545 219 992

Zara Lintin