Artificial Intelligence is reshaping how global organisations operate, manage infrastructure, and deliver services at scale. At AI Week Milan, one of Europe’s largest AI events, NSC Global joined industry leaders, innovators, and technology experts to showcase how AI is transforming the future of IT services and operations.

During the event, we unveiled our vision for AI-powered service delivery through the NSC Atlas ecosystem and NSC Nexus, our intelligent AI engine designed to optimise operations, automate workflows, and enhance customer outcomes.

From Automation to Intelligence

As organisations face increasing pressure to improve efficiency, reduce costs, and deliver seamless user experiences, AI has become a critical enabler of business transformation.

NSC Atlas is designed to improve our customers’ experience beyond traditional automation by introducing intelligent decision-making across service delivery, helping us deliver a better quality service at a lower cost. Key features include:

• Automated ticket triage and prioritisation
• Intelligent scheduling and engineer dispatch
• Predictive SLA management
• Enhanced operational visibility
• Faster incident resolution
• Improved customer experience

Introducing the NSC Atlas Ecosystem

Atlas brings together the platforms, data, processes, and intelligence that power modern service delivery. Combined with Nexus AI, Atlas provides a foundation for scalable, proactive, and efficient IT operations across global environments.

Watch the Highlights

Watch our AI Week Milan highlights to see how NSC Global is helping organisations embrace the next generation of AI-enabled service delivery.

NSC Global

London, UK – 14/04/26 – NSC Global, a leading global IT services and managed solutions provider, today announced it has achieved Preferred Partner status with Cisco across multiple strategic domains, marking a significant milestone in its continued alliance growth with one of the world’s leading technology providers.

NSC has been named a Preferred Partner for Security in the United Kingdom, while also holding Preferred Partner status for Networking in the United States, reinforcing its global capability to deliver advanced Cisco solutions across regions and industries.

This recognition comes as part of Cisco’s newly launched 360 Partner Program, which defines partner tiers based on a combination of performance, capability, and strategic alignment. Within this framework, partners are assessed across multiple criteria including:

• Sales performance and growth
• Programmatic engagement and alignment
• Technical and pre-sales certifications
• Proven delivery capabilities across key solution areas

NSC’s elevation to Preferred Partner status—achieved in under six months and within just one month of entering the new program—demonstrates the strength of its technical expertise, commercial performance, and commitment to delivering high-quality outcomes for customers.

Strengthening a Global Strategic Alliance

NSC’s partnership with Cisco continues to expand globally, with the company now participating across Cisco partner portfolios in 16 countries. This reflects NSC’s ability to support multinational organisations with consistent, scalable delivery of Cisco technologies worldwide.

Through this strengthened alliance, NSC enhances its ability to deliver industry-leading solutions, including:

• Advanced security architectures to protect enterprise environments
• Network-as-a-Service (NaaS) offerings enabling flexible, scalable connectivity
• Deployment and support of Cisco technologies such as Meraki MX security appliances

By combining Cisco’s innovation with NSC’s global delivery model and “Last Mile as a Service” capabilities, customers benefit from seamless implementation, optimisation, and ongoing support of critical IT infrastructure.

Delivering Value Through Capability and Expertise

Achieving Preferred Partner status reflects NSC’s continued investment in building deep technical and pre-sales expertise across Cisco’s portfolio ensuring customers receive not only best-in-class technology, but also the specialist knowledge required to design, deploy, and manage complex environments at scale.

NSC’s global engineering footprint, integrated logistics capabilities, and 24/7 support services position the company as a trusted partner for enterprises seeking to modernise their networks and strengthen their security posture.

Executive Commentary

” Achieving Preferred Partner status with Cisco is a significant milestone for NSC and a testament to the strength of our global delivery capabilities and technical expertise.

We are proud to deepen our relationship with Cisco and look forward to continuing to deliver innovative, high-quality solutions that help our customers scale, secure, and optimise their IT environments worldwide. “

Alaa Safetly, Alliance Director at NSC Global.

Looking Ahead

NSC remains committed to further strengthening its partnerships with key OEMs, including Cisco, as part of its broader strategy to deliver as-a-service solutions that drive business outcomes for global enterprises.

With Preferred Partner status now established across multiple regions and domains, NSC is well-positioned to accelerate growth, expand its global reach, and continue delivering excellence in IT service delivery.

About NSC Global

NSC Global is a leading provider of global IT solutions, delivering design, deployment, and management of technology infrastructure across more than 180+ countries. Through its “As a Service” portfolio and global delivery model, NSC enables organisations to scale efficiently, reduce risk, and achieve operational excellence.

About Cisco

Cisco is a global technology leader delivering the critical infrastructure that powers modern digital organisations. Through its portfolio spanning networking, security, collaboration, and cloud-based solutions, Cisco enables businesses to securely connect, scale, and innovate in an increasingly complex, AI-driven world. With over 40 years of innovation, Cisco helps organisations build resilient, high-performing networks that support growth and digital transformation.

NSC Global

NSC Global is pleased to announce the appointment of Jessica Patel as Chief Financial Officer (CFO), further strengthening the company’s leadership team as it continues its next phase of global growth.

Jessica joins NSC at an important stage in the organisation’s journey, bringing deep financial expertise and a strong track record of supporting sustainable expansion in dynamic, fast-paced environments.

In her role, Jessica will oversee NSC’s financial strategy, planning and operations, ensuring robust governance and financial discipline across the business. She will play a key role in supporting long-term value creation, enabling continued investment in innovation, service excellence and global delivery capabilities.

With over 20 years’ experience in financial management, reporting and risk management, Jessica has built a reputation for strengthening financial frameworks while empowering organisations to scale with confidence. Her experience spans strategic planning, operational optimisation and navigating periods of transformation and growth.

Jessica said:
“I’m excited to be joining NSC at such an important stage in its journey. The leadership team’s long-term vision, combined with NSC’s agile and entrepreneurial culture, really resonated with me. I’m looking forward to working closely with the team to support the next phase of growth and deliver strong outcomes for our customers and partners.”

Jessica’s appointment reflects NSC’s continued commitment to building a strong, future-focused leadership team capable of supporting its global client base and long-term strategic ambitions.

Please join us in welcoming Jessica to NSC. We are delighted to have her on board and look forward to the impact she will make.

NSC Global

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As connectivity redefines how we live and travel, the insurance industry faces a critical shift. To stay competitive, insurers must embrace real-time risk assessments, AI-driven claims processing, and navigate the evolving landscape of data security and regulations. With dynamic premiums, instant damage evaluations, and a growing reliance on live data, innovation is no longer optional, it’s essential. Explore how the Mobility Society is powering the future of insurance in a hyper-connected world.

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Chief Digital and Marketing Officer

Bespoke SmartTeam™ App designed for better customer experience with real time insights

London – NSC Global, the world’s largest independently owned IT services company, has launched a bespoke Field Services App designed specifically for field engineers to provide customers with a single point of contact, improved transparency and a better quality of service.

Available to customers on Android, iPhone and Web, the SmartTeam™ App uses Geo-location to track the arrival and status of their field engineer, delivering advanced and transparent communication with progress updates for all stakeholders.

NSC Global’s SmartTeam™ App helps field engineers and customers make the most of their time, collaborate together – to deliver projects more successfully. 

“Similar to Uber, or a parcel tracking interface, the SmartTeam™ App will provide our customers and our highly skilled, certified engineers with a centralised tool – for real-time, status updates and communication,” said Robert Gutt, Global Customer Experience and Technologies, NSC Global.

“We developed SmartTeam™ App with everyone in mind – our customers, our field engineers and our Activity Assurance team. The app will simultaneously support our Activity Assurance team, who are responsible for tracking and helping our engineers during engagements, while allowing both the field engineers and our customers complete transparency of location and status – wherever they are – anytime, anywhere.”

The SmartTeam™ App is uniquely designed to transform IT service delivery from a slow, manual process into one driven by real time information – delivering faster and improved outcomes.

Among the key benefits of the solution are:

• Information on equipment required, location and journey times – all in one place

Streamlining vendor relationships

• Increased efficiency, transparency and customer experience – reduced calls and communications with automatic updates
• Accelerated deployment times at significant cost savings for the customer
• Productive and empowered workforce who are both connected and accountable

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Alex Blomfield

Alex@motiveagency.com

Alex Blomfield

NSC Global further bolsters its product portfolio with launch of Next Day WAN

London – NSC Global, the world’s largest independently owned IT services company, is continuing to expand its managed technology solutions with the launch of Next Day WAN, a cloud managed cellular WAN service – designed to allow businesses to get up and running fast.

Using 5G or 4G LTE, Next Day WAN provides high speed broadband internet, enabling businesses to have secure network in less than 24 hours.

“Due to the huge shift in workplace environments in the last year, many businesses are now looking to equip teams in remote or temporary locations – while also ensuring secure access to a private or corporate network. In the past this has been a challenge for businesses due to long lead times for landline WAN/broadband circuit installations from last mile carriers.

“By allowing customers to scale their network up or down, businesses can tailor Next Day WAN to meet their specific business needs. Available globally, Next Day WAN can be tailored for any size business, in any location for any business need, making it is a great addition to our complete portfolio of managed technology solutions,” said NSC’s Chief Commercial Officer, Sascha Groeger.

Next Day WAN is suitable for both temporary and permanent cases, including smaller locations with a lower bandwidth demand – such as retail sites, removing the need to work around a rigid timeline and infrastructure for circuit installations, giving organisations flexible, secure WAN solutions at a low cost.

Using reliable enterprise-grade connections, customers can confidently maintain secure access to their back-end systems – keeping corporate data protected. Spare devices and SIMs are staged and set up at NSC Global’s logistics hubs so that they can be deployed, shipped out and turned up at speed.

The announcement follows the earlier expansion of NSC Global’s portfolio of edge technology products and services including Anytime, Anywhere, YouCPE^TM and Cableless Enterprise.

About NSC Global

NSC Global, is a leader in IT services, consulting and business solutions, partnering with world-class organisations to deliver unrivalled agility and service excellence. Founded in 1997 and headquartered in London, we operate in over 180 countries with a network of 4,500+ Partner Resources across the globe. NSC is helping lead its customers in the Software-Defined Digital Revolution. Learn more here: NSC Global – Home

Media Contact:

Alex Blomfield

Alex@motiveagency.com

Alex Blomfield