THE CUSTOMER
LUXOTTICA
THE LOCATION
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THE SERVICE
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NSC Global Limited
Room 1.06, First Floor
Blue Fin Building
110 Southwark Street
London, SE1 0SU
THE CHALLENGE
- An Italian eyewear conglomerate, and the world’s largest company in the eyewear industry, required a fully managed service and upgrade to their retail sites which would allow them to move to EPOS.
- The solution needed to cover 80,000 employees and 9,100 retail sites in a variety of formats.
NSC’S SOLUTION
We provided:
- Global client Wi-Fi capability
- Support for critical product launches, major sales periods, and changes to the estate
- Full wrap around openings – including complex airside and landslide, medical sites, and large cornerstone locations.
- 75% reduction in store downtime over the first year
- 16,000 assets serviced, with no business disruption across a variety of complex locations
- Reduced store recovery from 1 day to hours
- 2,956 devices installed, configured, tested, and verified
- 100% success, with every POS terminal operational
- Ensured ongoing communication through single-source repair provider
RESULTS
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THE NSC ‘EXTRA FACTOR’
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