THE CUSTOMER
A GLOBAL
IT VENDOR
THE LOCATION
WORLDWIDE
THE SERVICE
FIELD
SERVICE
NSC Global Limited
Room 1.06, First Floor
Blue Fin Building
110 Southwark Street
London, SE1 0SU
THE CHALLENGE
A multinational IT vendor required a new partner to take over their end- customer field services in countries.
This service opportunity was prompted by a new supplier and lead times and efficiency on a global scale were critical.
NSC’S SOLUTION
Onsite Services:
- 90 onsite engineers
- Dispatch services
- White glove VIP support
Service Desk:
- eBonding with customer tooling system
- Automated SMS interactions with all end-customers
- Automatic dispatch algorithm
Modernised experience:
- Smartphone App for engineers
- SMS interaction with Customers
RESULTS
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THE NSC ‘EXTRA FACTOR’
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