Managing Infrastructure

Proactive Infrastructure Management for Business Continuity

In the digital-first world, robust IT infrastructure isn’t just the backbone of your business operations; it’s a critical determinant of your organisation’s agility, resilience, and competitive edge. NSC’s Infrastructure Management Solutions advance your IT infrastructure through a comprehensive, proactive approach that ensures business continuity, and operational security and efficiency.

Global Onsite Customer Care and Maintenance

NSC’s global reach extends to every corner of your operations, ensuring our global network of IT professionals is available around the clock to provide the support you need, whenever and wherever you need it. From routine maintenance to emergency repairs, our team has the expertise and resources to keep your operations running smoothly, minimising downtime and maximising productivity.

Custom Deskside Support

Recognising the uniqueness of every IT environment, NSC offers deskside support tailored to meet your organisation’s specific needs. Our deskside support goes beyond mere troubleshooting; it’s a comprehensive service designed to ensure your employees have seamless access to the tools and information needed to perform at their best. Whether it’s hardware repairs, software installations, or user training, our personalised approach ensures your IT infrastructure supports your business objectives efficiently and effectively.

Efficient Logistics for Swift Issue Resolution

At the heart of our infrastructure management solutions is a sophisticated logistics system designed to execute hardware replacements, upgrades, and repairs smoothly and swiftly. With strategic stocking locations and a detailed supply chain network, we guarantee that the required parts are available when they are needed, reducing delays, and ensuring your IT infrastructure remains operational and up-to-date.

Steadfast Service Levels for Consistent Performance

NSC is committed to maintaining the highest standards, with steadfast service levels that ensure consistent, superior IT performance. Our service level agreements (SLAs) provide peace of mind, outlining clear expectations for response times, issue resolution, and overall service quality.

Navigating Complex IT Environments

Today’s IT environments are more complex than ever, requiring a nuanced understanding of technology ecosystems and how they interconnect. NSC’s expertise in navigating these complexities ensures that your IT infrastructure is not just managed but optimised. We provide strategic insights into how different components of your IT landscape can work together more effectively, identifying opportunities for integration, automation, and improvement to drive operational efficiency and performance.

Enduring Support for Superior IT Performance

Our goal isn’t only to provide immediate solutions but also enduring support that ensures your IT infrastructure continues to meet the evolving needs of your business. Through regular reviews, performance monitoring, and continuous improvement initiatives, we keep your IT systems aligned with your strategic goals, ensuring they support your organisation’s growth and success over the long term.

Contact us today to discover how our Infrastructure Management Solutions can provide your organisation with the resilience, efficiency, and agility needed to navigate the challenges of today’s digital landscape.

Our global team of skilled IT professionals can tailor our infrastructure services to meet your needs:

  • Managed IP-based Infrastructure Services – monitoring and management
  • Equipment-as-a-Service (EAAS) – IT hardware, delivered end to end, wrapped in a service
  • Managed Service Desk Service – fully resourced and managed from level 1 upwards
  • Cloud and datacentre
  • Communication and collaboration
  • Network and mobility