A critical network outage in a financial institution’s datacentre left customers in three different countries unable to complete any kind of transactions.

The client

A major financial institution, known the world over.

The challenge

During an IT-outsourcing initiative, a major financial institution suffered a critical network outage at one of its datacentres.

The outage affected essential services such as ATM transactions, mortgage repayments, transfers between financial providers and market trading across three countries.

Due to the severe impact of the outage, the regulatory bodies in the three countries required the client to explain exactly how they’d prevent a similar failure occurring in the future.

We were asked to conduct an independent review of what happened, restore stability and prevent it from ever happening again.

The solution

Due to the media attention our client was receiving about this issue, a rapid, comprehensive and accurate response was needed.

We deployed a team of consultants to review the client’s technical designs and work processes, comparing them with industry best practices.

The result of this review was a 105-point action plan.

Following approval from both our client and the industry regulator, we then managed the implementation of every point on the action plan.

The results

• We provided a credible and impartial assessment, delivered by qualified technical specialists

• We developed a 105-point action plan to address the issues our investigation revealed, to the satisfaction of our client and the industry regulators

• We helped our client act quickly and efficiently in a very sensitive situation