NEED A MANAGED SUPPORT SERVICE? WE’LL TAKE CARE OF IT

With over 500 corporate customers in 49 countries, our client wanted us to take full responsibility for their global incident management and monitoring centre.

The client

An international managed network and hosting company

The challenge

With their network carrying millions of vital transactions every second, any loss of connectivity would have a massive impact on their customers

The solution

We created a managed support service for our client’s customers, dispatching engineering resources for individual incidents and resolving issues within four hours

The results

• We achieved a 98% success rate in on-time incident resolution and helped improve the already high levels of customer satisfaction

Mar 30
‘If you’re not on the Edge, you’re taking up too much space’. Fleur Doidge looks at Edge computing environments and what businesses need to know.. #edge #lowlatency #technology #edgecomputing #digitaltechnology #iot #digitaltransformation #nsc #consideritdone
https://lnkd.in/dVgF9PQ

Mar 12
Edge computing use cases vary by industry, but lowering latency has significant beneficial impact for most adopters. #edgecomputing #lowlatency #latency #edge #technology #data #nsc #consideritdone
https://lnkd.in/eE6Erku

Mar 2
SD-WAN is more than an alternative to MPLS.
Neal Weinberg discusses top 10 underused SD-WAN features and why enterprises aren’t embracing them… #sdwan #digitaltransformation #nsc #consideritdone
https://lnkd.in/e32XHjy