70,000 clients to please? We’ll send someone round

The client

San Diego’s Qualcomm Stadium is a multi-purposed facility, home to the San Diego Chargers and seating up to 70,000 fans.

The challenge

The client needed us to source and dispatch a senior engineer at very short notice, to meet the security team at the control room and diagnose the issue.

This required a dedicated technician onsite during all home games in case any IT issues were to come up, the issue could be identified immediately and resolved on the spot.

There was also an additional service added to assist with the inspection of all the Internet ports throughout the stadium and identify any necessary improvements for the future.

The solution

We sent a qualified technician, along with a back-up unit in case he required assistance with complex repairs.

After a couple of hours, the systems were back up and running and the technician had compiled a list of parts that would need replacing in the near future.

The Program Director was so impressed with the support, he requested for the same technician to provide a similar service at their next NFL game, to test the functionality in the control room and check all the other PCs in the department.

After yet another success, our technician was asked to provide the same support for every San Diego Chargers home game for that season and the next.

The results

• We returned the faulty systems to 100% functionality in less than 24 hours

• We provided such a high-quality service, that a one-off job turned into two full seasons of technical support work

• One very happy customer