The client
A new technology company that provides video-casting capabilities to global enterprises.
The challenge
Having previously been a USA-only business, our client lacked the necessary skills or experience to build a global support model.
They had tried working with different suppliers from around the world, but needed a trusted global partner to bring their solutions together.
That’s why they came to us.
The solution
After assessing the client’s infrastructure, we designed workflows, import/export paths, depot locations and stock levels globally. We then trained a global field engineering team, to cope with these new requirements.
Working both with our client and their telecoms partner, we successfully delivered a bespoke solution that helped our client expand globally.
The results
• We created a full logistics workflow, minimising the work for the client
• We helped enable two multi-million dollar deals
• We helped facilitate simultaneous growth in Latin America and Asia/Pacific
• We’ve achieved 100% of our SLA for 3 straight years